Pk9999 Privacy Policy

1 Introduction & Scope

Pk9999 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy has been written with Bangladeshi users in mind, in plain English so you can understand it easily. It applies whenever you use the pk9999 website, mobile app, or any of our services.

This Privacy Policy clearly sets out: what data is collected, why it is collected, how it is used, how long it is kept, and what rights you have. If you have any questions, contact us at [email protected].

2 What Data We Collect

Pk9999 only collects information that is genuinely needed to provide our services. The details are broken down into three categories below:

2.1 Information Provided at Registration

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Current Address
• Username and password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket number, etc.)

2.2 Identity Verification Data (KYC)

• Scanned copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Selfie photo or video (in specific cases)

2.3 Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Time spent on the site and pages visited
• Cookies & Session Data
• Gaming History & Financial Transaction Records

3 Purpose of Data Use

Pk9999 uses your information only for specific, legitimate purposes. The table below clearly shows what data is used and why:

4 Cookie Policy

Pk9999's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. We use three types of cookies:

• Essential Cookies: Essential for maintaining your login session and ensuring account security.
• Performance Cookies: To analyze how the site is being used.
• Preference Cookies: To remember your preferences such as language and theme settings.

You can disable cookies through your browser settings. However, turning off essential cookies may affect certain features of the site.

5 Data Sharing & Third Parties

Pk9999 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Processor: bKash, Nagad, Rocket, and similar providers to process transactions. They receive only the minimum financial information required.
• KYC Verified by: Trusted third-party services are used for identity verification.
• Game Provider: Only the minimum data necessary to operate slots, Live Casino, or betting services.
• Regulatory Authority: Government or regulatory authorities where legally required.

All third parties sign a Non-Disclosure Agreement (NDA) with pk9999 and may only use your information for the specified purpose.

6 Data Retention Period

Pk9999 does not keep your data indefinitely. A specific retention period is set for each type of information:

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for up to 5 years as required by law.
• KYC documents — retained for up to 3 years after account closure.
• Gaming logs and session data — retained for a maximum of 12 months.
• Cookie data — retained until the session ends or for a maximum of 30 days.

Once the retention period expires, data is securely and permanently deleted or anonymized.

7 Data Security Measures

Pk9999 has implemented industry-standard technical and organizational measures to protect your information:

• 256-bit SSL/TLS encryption on all data transfers.
• Passwords are stored using bcrypt hashing — unreadable to anyone.
• Firewall and Intrusion Detection System (IDS) on our servers.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) available for account login.
• Employee access to data is restricted to the minimum necessary.

Please keep in mind — no one can guarantee 100% security on the internet. That's why it's important to keep your password strong and never share it with anyone.

8 Your Rights

You have the following rights regarding your personal data at pk9999. To exercise any of these rights, contact us at [email protected] — we will respond within 30 business days:

9 Protection of Minors

Pk9999 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified at registration, and KYC may be requested in cases where there is any doubt.

If you discover that a child or underage family member has accidentally created an account, please contact us immediately at [email protected]. We will promptly delete that account and all associated data.

10 Policy Changes

Pk9999 may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the website and registered users may be notified by email.

Continued use of the service after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly. The date of the latest update will always be shown at the top of the page.

11 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team typically responds within 7–14 business days:

• Email: [email protected]
• Subject: Write "Privacy Request – [Your Account ID]" in the subject line
• Response Time: Up to 30 business days